Last Updated: June 2026
At Dynasty Perfumes, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
Returns
Due to the nature of fragrance and personal care products, we do not accept returns of opened, used, or damaged products unless the item received is defective, damaged during shipping, or incorrect.
To be eligible for a return:
The item must be unused and unopened.
The item must be in its original packaging.
The return request must be submitted within 7 days of delivery.
Proof of purchase or order confirmation must be provided.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
We will review your request and provide a suitable resolution, which may include a replacement or refund.
Refunds
Once your request is reviewed and approved, refunds will be processed to the original payment method.
Refund processing times may vary depending on your payment provider but typically take 5–10 business days.
Non-Refundable Items
The following items are not eligible for refunds or returns:
Opened or used perfumes
Products damaged due to misuse
Items returned without original packaging
Gift cards (if applicable)
Clearance or final-sale items
Return Shipping
If the return is due to our error (incorrect or defective item), we will cover the return shipping costs.
For approved returns not caused by our error, the customer is responsible for return shipping expenses.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.
Contact Us
For return or refund requests, please contact:
Dynasty Perfumes
Email: admin@dynastyperfumes.org
Address: Algeria St, Al Rawda 2, Ajman AJ, United Arab Emirates
